Operational performance improvement

Achieve operational excellence across the care continuum

We help you assess operational performance across your organization and identify opportunities to achieve measureable improvements to cost, quality, and overall operational performance.

Areas of focus include:

  • Labor cost/productivity performance
  • Non-labor cost/supply-chain performance
  • Non-labor cost/shared services and overhead cost performance
  • Charge capture/revenue cycle performance
Learn how we can help your organization improve its operational performance.

“Philips was definitely the right partner to help us with this strategy. We now have all the information we need to be confident in our planning decisions.”


Steve Kropp,

Executive Director of eHealth and Outreach
Saint Luke’s Health System


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Improve performance across your enterprise

Philips performance improvement consulting services include expert, data-driven analysis into root causes, recommendations, and practical solutions for improving your clinical and business workflows. This comprehensive approach leads to fact-based decisions, improved staff buy-in, and enhanced efficiency of capital investments.

Performance assessment establishes the baseline

Lean tools, techniques, and methodologies help build competitive advantage by continually improving process efficiency and reducing operational waste. Our team works closely with your clinical and administrative teams to develop a framework for creating and sustaining successful Lean programs.

Comprehensive and objective assessment


Our consultants start by evaluating your current operational and process efficiency. They document workflow, calculate equipment utilization and throughput, and review current metrics to establish an objective baseline. This includes evaluating existing processes to determine the operational changes required based on the strategic plan, marketing initiatives, and operational efficiency goals.

Collaborative engagement for programs support

We engage your staff and stakeholders throughout the entire process to achieve sustainable results. Our team collaborates with all affected hospital departments to implement improvement initiatives designed to increase both patient and staff satisfaction and as well as staff support across your enterprise.

Proven techniques and methodologies


To meet financial and operational objectives, our team identifies and prioritizes process inefficiencies and opportunities to reduce operating expenses by functional area. Processes are benchmarked against competitors and industry best practices are incorporated into new process designs where applicable. Implementation and communication plans for enhanced processes are documented and presented for executive approval.