1
Products

Get exactly the support you need
Looking for specific solutions for your product?

No sound when the power toggle is slid to right and hold on my Player

  • Your battery may have gone flat. Charge the battery via your computer’s USB port
  • Check if your headphone plug has been inserted into the headphone jack of the unit completely
  • Check if the volume is at an audible level. Increase the volume using the VOLUME + button
  • If your Player is in pause mode, touch the “play or pause” icon on display to resume playback
  • Do a soft reset inserting a sharp object into the “reset” pinhole of your Player until it powers off

If nothing works:

  1. Start Device Manager
  2. Press and hold the Vol+ button
  3. Connect the Player to your PC with the supplied USB cable while still holding the Vol+ button
  4. Device Manager should acknowledge your Player and automatically goes into recovery mode, and then release the Vol+ button
  5. Click the Repair button and follow the instructions given by the Device Manager
  6. After the Player has been repaired, remove it from your PC and re-start

The information on this page applies to the following models: SA075108K/97 .

Register your product
Register your product

Keep track of your product warranty coverage

Qualify for cash-back, gifts and special offers

Get easy access to product support