Welcome to Philips Support

We're here to help you find solutions for your product. How can we help?

Where can I find my model number and slash code (Example: HX9352/10)?
Attention icon

Philips Authorized Consumer Care Centre (Personal Care & Domestic Appliances) in Kornhill Plaza, Taikoo will be closed from 19 July 2022 onwards. However, the Consumer Care Centre in Kwai Fong will continue to provide customer service as usual. Sorry for inconveniences caused.

Browse by topic

For extended warranty on selected products, promotions and easy access to support.

Take advantage of improvements, enhanced functionalities and bug fixes.


Check the warranty policy, period and terms for your product.

Find out more about our service and repair options.

Hong Kong :  (852) 2619 9663

Monday – Saturday 09:00 am to 06:00 pm

Off on Sunday and Public Holidays

Macau :  (853) 2856 2277

Monday – Saturday 09:15 am to 01:00 pm and 02:30 pm to 06:15 pm

Off on Sundays and Public Holidays

Browse by product

Can't find your answer? Our support team is here to help.

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.