Service

Repair FAQs

1. My product is faulty - how can I have it repaired? Will it be covered by the warranty?
1. My product is faulty - how can I have it repaired? Will it be covered by the warranty?

In many cases when product doesn’t function as of description in user manual. The problem can be resolved at home without any need to send it away for repair.

Please check our online troubleshooting and FAQs to find solution for the most common issues:

- Find your product and its FAQs

If you are not able to resolve your problem on line, you can contact our Consumer Care team for solution or you could bring your products to our authorized service centre for inspection and repair.

Repair or exchange will be free of charge if your product is within the warranty period and please check our Philips Warranty document
2. How long is the warranty on my product?
2. How long is the warranty on my product?

Philips warranties are usually between 12 and 24 month depending on the product you own.

To find the exact warranty period for your product and the relevant terms and conditions, please check our Philips Warranty document.

To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.

To find the exact warranty period for your product and the relevant terms and conditions please check our warranty document.
3. My product is out of warranty, can Philips do anything for me?
3. My product is out of warranty, can Philips do anything for me?

If your product is no longer under warranty, we aim to help make the repair process as painless as possible. The offered solution and the final cost will depend on product type, age, and your chosen transport options.

Please contact our Consumer Care Centre for support.
4. Where can I find product information?
4. Where can I find product information?

Information on our current product range can easily be found in the Products section of the Philips website.

You can locate your product by browsing the product catalogue : (1) or by entering the model number or name of your product into our search engine (2).

For after-sales help and service on using your product / manuals / FAQs, please choose the Support tab.
5. Where can I purchase spare parts and accessories for my product?
5. Where can I purchase spare parts and accessories for my product?

A wide range of spare parts and accessories is available from our Accessories Online Store. If you cannot find the part you are looking for in this online shop, you can contact our Consumer Care team to place the order by phone.

Click here to buy parts and accessories for your product.

Click here to find parts and accessories for your product.

If you have any questions regarding spare parts or accessories for your product, you can also contact Philips Consumer Care team.
6. I am unable to find the information I need, how can I contact you for help?
6. I am unable to find the information I need, how can I contact you for help?

We aim to provide an excellent online support for all our products but understand that sometimes the information you need may be hard to find.

Before contacting us please read the following tips for finding information on our website:

- Where can I find product information?

If you are still unable to find the information you need you can contact our Consumer Care team via live Chat service, e-mail or phone.
7. I moved abroad/I bought my product abroad. Will my guarantee be affected?
7. I moved abroad/I bought my product abroad. Will my guarantee be affected?

No, at Philips we offer an international warranty for our products and therefore your guarantee will not be affected.

Please contact your local Philips consumer care centre, should you have any issues or questions.
8. I am outside HK, how can I call the contact centre?
8. I am outside HK, how can I call the contact centre?

Products & services may vary from country to country, please contact your local Consumer Care Centre to ensure we can provide the best possible service.

To find out how to contact your local Consumer Care Centre please use the following link, choose your country then select Support / Contact.

Country/language can be selected in footer section.
9. Where are the model & serial numbers of my product?
9. Where are the model & serial numbers of my product?

Model number of your product can be found: on the box, on the manual or on the product itself:

Where can I find the model/serial number of my product?
10. How long will repair take?
10. How long will repair take?

Our goal is to repair and return your product to you within 7 working days from the day it is received by our authorized consumer care centre. (If parts supply is not permitted, please be awared that the repair might take up to 14 days.)

You can check the progress of your repair through our Consumer Care Centre.
11. When is the contact centre open?
11. When is the contact centre open?

Our Contact centre is open during the following times:

Mon - Sat : 09:00am – 18:00pm
Sun and public holidays : Closed

You can contact our Consumer Care team via live Chat service, e-mail or phone.
12. Where can I find an authorised Philips service centre
12. Where can I find an authorised Philips service centre

Philips has different authorized consumer care centres for different product categories :

-     Domestic appliances & personal care products

-     Avent mother & child care products

-     Sound and vision products (except TV)

You can also contact our Consumer Care Centre for support.
13. If I took an extension of guarantee with my retailer, can I contact Philips?
13. If I took an extension of guarantee with my retailer, can I contact Philips?

If you are having issues with your product, you are always welcome to contact Philips and we will do our best to help.

If your product requires a repair or to be exchanged during Philips guarantee period - we will be happy to organize it for you.

However, you have purchased an extended guarantee contract with the retailer. If the product requires a repair or exchange under the terms of your extended guarantee, the retailer is responsible for the after sales service during the period of the extension of your guarantee. Please contact the corresponding retailer for support.

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