1
Get exactly the support you need
Looking for specific solutions for your product?

How do I know when to replace the brush head?

Your Sonicare toothbrush will track the wear of your smart brush head, using the BrushSync technology.

The BrushSync feature measures:

- The overall pressure you apply while brushing
- The total time you have brushed with your brush head

The handle will let you know once your brush head is no longer effective and it is time to replace it. The handle’s replacement reminder will blink amber and you will hear a series of beeps and tones.

Note: your toothbrush comes with this feature already activated.

 
 

The information on this page applies to the following models: HX9996/11 , HX9996/12 , HX9996/13 .

Register your product
Register your product

Keep track of your product warranty coverage

Qualify for cash-back, gifts and special offers

Get easy access to product support

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.