Due to a technical issue in the operating system of certain Samsung devices (S9, S10, S20, Note 10, Note 20, and A70 devices), you may experience Bluetooth connectivity issues when linking ExpertClean (connected models) and DiamondClean 9000 toothbrushes to the Sonicare app. 

Please follow the steps below to connect your Philips Sonicare toothbrush to the Sonicare app:

1. If open, close the Sonicare app.
2. Open the Settings on your mobile device and tap Connections, or go to the status bar by swiping down from the top of the home screen.
3. Turn off Wi-Fi.
4. Toggle Flight Mode on and then off again, ensuring that Bluetooth turns off when Flight Mode is activated. When flight mode is turned off again, make sure that Bluetooth is turned on, while Wi-Fi remains off (as shown below).
5. Open the app and turn on your toothbrush. Your toothbrush should connect with the app.
6. When finished brushing, turn Wi-Fi back on as needed. 

Please note: this action will need to take place each time you would like to connect to the Sonicare app. 

Did these steps solve the issue? If not, please contact us for further assistance.

The information on this page applies to the following models: HX9912/40, HX9912/17, HX9912/07.