Frequently Asked Questions

Top-10 FAQs Top 10 FAQs

• Why does the machine not switch on?
• Why is the coffee that comes out of the machine not hot?
• What do I do when the coffee machine needs descaling?
• Why does the machine take so long to heat up and/or why is the amount of water coming out of the tube very small?
• Why does the machine make strange noises during brewing and/or why doesn't the coffee come out?
• Why doesn't the Pannarello wand froth the milk?
• How do I remove the brewing unit?
• Why is the machine not working even though it is switched on?
• How do I get a more consistent coffee quality?
• Why does coffee come out at the sides of the dispenser?

Getting started (1)

• Why does the machine not switch on?

Use and Learn (10)

• Why is the coffee that comes out of the machine not hot?
• What do I do when the coffee machine needs descaling?
• Why does the machine take so long to heat up and/or why is the amount of water coming out of the tube very small?
• Why does the machine make strange noises during brewing and/or why doesn't the coffee come out?
• Why doesn't the Pannarello wand froth the milk?
• How do I remove the brewing unit?
• Why is the machine not working even though it is switched on?
• How do I get a more consistent coffee quality?
• Why does coffee come out at the sides of the dispenser?
• Why does the coffee come out so slowly?

Tips and Tricks (1)

• What is the best way to brew a creamy coffee?

Troubleshooting (3)

• Why is no hot water or steam coming out?
• The machine grinds beans but no coffee is dispensed. What can I do?
• What do I do when the general alarm sign comes on?