EN
ZH
1

Philips product warranty

To check the warranty policy, period and terms for your product, please choose between below categories. 

Warranty policy for Personal Care, Mother & Child Care, Household products and Health products
Personal care

Warranty document for Personal Care, Mother & Child Care, Household products and Health products

Philips products are designed and manufactured to the highest standards and deliver high-quality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum.

 

In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you informed us of the defect during the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product.

 

If you offer your product for service in Hong Kong or Macau but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product.

This document only applies to consumer products. For professional products the warranty terms of the sale- or purchase agreement applies.

Warranty terms

To enjoy your worldwide warranty service, the original proof-of-purchase must be presented for verification. The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. If you require service but you lost your proof-of-purchase, the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without production date or serial number on the product, a valid proof-of-purchase is required.

 

Where a repair is not possible or not commercially viable, Philips may replace the same model or model with similar functionality which is either a new or refurbished product. Philips reserves the final rights on the arrangement of product exchange. After a repair, firmware upgrade or replacement, the warranty period will continue from the date of the original purchase.

What is excluded?

The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.

 

The warranty excludes, or does not apply if:

- The proof-of-purchase has been altered in any way or is made illegible.

- The model number, serial number or production date code on the product has been altered, removed or made illegible.

- The original proof-of-purchase is issued by an authorized retailers or dealers which is unknown to Philips (eg, a seller on an on-line auction channel).

- Repairs or product modifications have been carried out by unauthorized service organizations or persons.

- The defect is the result of excessive use outside the intended purpose.

- The product is being used for commercial purpose.

- The defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.

- The defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.

- The unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly status that the product may be rinsed).

- Normal wear and tear, or replacement of by their nature consumable parts (e.g. vacuum cleaner bags, or filter cartridges).

- The product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product.

- The product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality).

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. To obtain service within the warranty period please contact the consumer contact centre via one of the contact methods indicated on this web site. When your product is no longer within warranty, in some countries you can contact the nearest authorized service centre directly for an inspection or a repair service at a prevailing rate. If available, you can find the addresses of the service centers on this website.

 

To be able to help you efficiently when you contact Philips or its service partners please have available:

- The product type- or model number (also sometimes called model ID)

- The original proof-of-purchase (e.g. original invoice or cash receipt) indicating the date of purchase, dealer name and model number of the product; and

- The product serial number or production date code as specified on the product.

 

The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product.

Warranty period
The warranty period for all Philips domestic appliances, personal care, mother and child care products in Hong Kong and Macau is 24 months, except for the followings :
Product category
Warranty Period
Exceptions
Domestic Appliances 
24 months
Excludes consumable accessories such as dustbags, filters, inner pots, cooking accessories, blender jars, nozzles and tubes, etc.
Personal Care Products
24 months
Excludes consumable accessories such as shaving heads, cleansing brushes, cleaning solution, toothbrush heads, straps of pain relief patch, electrodes, replacement heads for skin care products, etc.

Mother & Child Care Products

(Electrical Appliances ONLY)

24 months
Excludes consumable accessories such as blender jars, baskets, etc.

Mother & Child Care Products

(Non-electrical Appliances)

No Warranty
--
Disclaimer

- In no circumstances shall Philips be held responsible for any data / content loss from the Product.  It is the customer’s responsibility to backup data/contents before bringing-in the Product for repair.  Philips is not liable to any consequential damages caused by data/ content loss during inspection and/or repair process.

- Under no circumstances will Philips, its service provider or either's affiliates, employees, officers, directors or agents be liable for any consequential, indirect, special, punitive, or incidental damages, whether foreseeable or unforeseeable, (including, but not limited to), claims for loss of data, goodwill, inconvenience, delay, profits, use of money or use of the products, interruption in use.

- Philips' and its service provider's entire liability and the customer’s sole and exclusive remedy for claims related to or arising out of this warranty for any cause and despite the form of action, whether in contract or in tort, statutory or otherwise, including negligence and strict liability, will not exceed the amount of the purchase price paid, as noted in the receipt and/or proof of purchase. This limitation of liability will be effective even if customer has advised Philips or its service provider of the possibility of any such damages.

- The terms and conditions contained herein are for general reference only and are subject to change by Philips without notice.

- In case of dispute relating to the warranty, the maintenance service and/or any information contained herein, Philips' decision shall be final.

- If there is any inconsistency or conflict between the English and the Chinese version, the English version shall prevail.

- The extended warranty service is only valid for the product purchased in Hong Kong SAR and Macau SAR only. 

Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-, Dictation product, Automotive Mobility accessories, water care and Lamps
Brand licensees warranty

Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-, Dictation product, Automotive Mobility accessories, water care and Lamps

Dear Customer,

 

Philips products are designed and manufactured to the highest standards and deliver highquality performance, ease of use and ease of installation. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum.

 

In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. in the intended environment). For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product.

 

This document only applies to consumer products. For professional products the warranty terms of the sale- or purchase agreement applies.

Warranty terms

The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. If you require service but you lost your proof-of-purchase or the retailer is unknown to Philips (e.g. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required.

 

Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase.

What is excluded?

The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data.

 

The warranty excludes, or does not apply if:

 

- The proof-of-purchase has been altered in any way or is made illegible.

- The model number, serial number or production date code on the product has been

altered, removed or made illegible.

- Repairs or product modifications have been carried out by unauthorized service

organizations or persons.

- The defect is the result of excessive use outside the intended purpose.

- The defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product.

- The defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual.

- The unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed).

Normal wear and tear, or replacement of by their nature consumable parts (e.g. vacuum cleaner bags, or filter cartridges

- The product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product.

- The product does not function properly due to problems with access to, or connection with service providers, such as interruptions in the access networks (e.g. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality).

Service needed?

In order to avoid unnecessary inconvenience, we advise you to read the user manual

carefully and/or consult the support section of this web site before contacting your dealer or Philips. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. When your product is no longer within warranty, in some countries, you can contact the nearest authorized service center directly. If available, you can find the addresses of the service centers on this website.

 

To be able to help you efficiently when you contact Philips or its service partners please have available:

 

- The product type- or model number (also sometimes called model ID)

- The proof-of-purchase (e.g. original invoice or cash receipt) indicating the date of

purchase, dealer name and model number of the product; and

- The product serial number or production date code as specified on the product.

 

The model number, the serial number or production date code (if available) can be found in the battery compartment or on the back or bottom of the product.

Service centre for (Audio & Video products, Headphone phones and Land Phones):

C S (HK) Co. Limited (Hong Kong NT)
Unit A2, 3/F Yee Lim Industrial Building, Phase 1, No. 32-40 Kwai Ting Road, Kwai Chung. N.T., Hong Kong

T +852-2741-8221

Weekday : 09:00am to 6:00pm
Saturday : 09:00am to 5:00pm
Sun & Public Holidays : Closed

Warranty period

The warranty period in Hong Kong for the product categories mentioned in the heading of this document is 12 months, except for the following product categories:

Product category
Warranty period
TV
24 months
LCD monitor
39 Months
Automotive mobility accessories
24 months
Automotive car lamps (are “wear and tear” products, so the legal warranty period does not apply.)
We still offer a warranty period as follows:
. Xenon Lamp
Warranty is 2 years or 60,000 km, whichever is shorter.
· Standard Halogen, Hiper and Signalling lamps
Warranty is 1 year or 30,000 km, whichever is shorter
· High performance Halogen 
Warranty is 3 months or 10,000 km, whichever is shorter
Water Care
  • Water purification and filtration devices (excl. replacement filter)
24 months
  • Water dispensers and drink makers (excl. replacement CO2 Cylinder)
24 months
Warranty policy for Digital door lock, Smart door viewer
Warranty policy for Digital door lock, Smart door viewer

Warranty policy for Digital door lock, Smart door viewer

Digital door lock

1. This warranty is valid in Hong Kong only.

2. J lock Company Limited (‘The Company’ hereafter) will provide warranty for two years starting from the date of purchase, whereas the warranty includes free on-site service and components for the first year and free on-site service for the second year.

3. Warranty will only be held when the product is installed by the company’s approved technician(s).

4. Please keep the purchase invoice and warranty card carefully. Warranty will be voided automatically for any amendment(s), alteration(s) or erasure of these documents.

5. No additional warranty card will be provided for any loss of the warranty card.

6. Additional transportation charge(s) will be incurred for any remote areas (J Lock Company Limited reserves the rights to make the final decision).

7. This warranty DOES NOT cover:

    7.1 Replacement of any external parts like the outer case, keypad, button of the product and so on; any accessories and parts that are not included in the lock body; and the mobile apps.

    7.2 Relocation of the product.

    7.3 Any damage(s) caused by misuse, careless use of the product, NOT following the instructions set by the User Manual, repair or modification of the product by unapproved personnel, Negligence, Accident, Humidity  or Natural Calamities beyond

the Company’s control such as battery electrolyte leakage.

    7.4 Invalid request for service eg. The product is functioning normally.

    7.5 Product(s) installed in an outdoor or semi-outdoor area.

8.    All warranty service within the warranty period shall be rendered by the company’s approved technician(s) only. All replacement components or parts are the properties of the company.

9.    If there is any alteration on the booking time made within 24 hours from the original scheduled time, or our technician cannot contact the customer for visit arrangement on the installation day, additional administration charge will be incurred.

10. The maximum compensation is limited to 50% of the invoice value.

11. Whenever a mechanical key is not available from the client, a service charge will be incurred for urgent lock breaking.

12. Alkaline batteries of the same batch must be used, otherwise the warranty will be voided. J lock Company Limited accepts no responsibilities on any charges or damages caused by not using the same batch alkaline batteries during the course.
13. The company accepts no responsibilities for any direct or indirect damages, injuries, expenses, impairment to the building or losses due to the installation or repair of the product.

Smart door viewer

●     This warranty is valid in Hong Kong only.

●     Warranty can only be held for valid presentation of the purchase invoice and warranty card.

●     Prices do not include installation and transportation charges.

●     No additional warranty card will be provided for any loss of the warranty card.

●     Warranty will be voided automatically for any Improper uses such as home product(s) used for commercial purposes or indoor product(s) used in the outdoor or exposed area(s).

●     In case of product discontinuation or unavailability of the component(s) during the warranty period, J Lock Company Limited (‘The Company’ hereafter) will provide compatible component(s) for maintenance.

●     The Terms and Conditions of the Warranty may be varied or modified without prior notice.

●     The company accepts no responsibilities for any direct or indirect damages, injuries, expenses, impairment to the building or losses due to the installation or repair of the product.

●     In case of compensation(s), the maximum compensation amount will be limited, and will not exceed the selling price of the product (Excluding the Installation Charge).

Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.