It can be that your Izzy Speaker is under DEMO mode.
For serial number on or after AJPA1548xxxxxx :
- To disable it, press and hold the GROUP key while plugging in the a.c. power for 15 seconds.
For serial number before AJPA1548xxxxxx :
- To disable it, press and hold the POWER key or PLAY key while plugging in the a.c. power for 15 seconds. Please try both scenarios