Support
Your Sonicare
9900 Prestige
Get started with how-to videos, find answers to frequently asked questions or get support from our team.
How to get most out of your toothbrush
Personalized guidance,
powered by AI
The AI-powered Philips Sonicare app works in perfect harmony with the Sonicare 9900 Prestige toothbrush. Your brushing data always stays synced, so personalized guidance from intelligent features is always at hand.
Register your product
Register your toothbrush and get +1 year extra warranty
Register within three months after the date of purchase of the product
2 + 1 Warranty
Inspiration and tips
Register within three months after the date of purchase of the product
How can we help you?
Frequently Asked Questions
- How does the Scrubbing Feedback feature work?
- How does the Adaptive Intensity feature work?
- How do I turn the Adaptive Intensity feature on and off?
- What features can I activate or deactivate from the toothbrush handle?
- How do I know when to replace the brush head?
- What is Sonicare SenseIQ technology?
- How do I change brushing modes on the Sonicare app?
- How do I charge my toothbrush handle with the travel case?
- How do I connect my Philips Sonicare 9900 Prestige toothbrush to the Sonicare app?
- How does the BrushPacer work on my Philips Sonicare Prestige Toothbrush?
- How can I safely dispose of the battery from my Sonicare 9900 Prestige toothbrush?
- How many buttons are on my Sonicare 9900 Prestige?
- How does Sonicare 9900 Prestige work with the app?
- Can I use Sonicare 9900 Prestige if I wear braces or have dental modifications?
- How do I charge my Sonicare 9900 Prestige handle on the charging base?
- Which devices are compatible with the Sonicare App / Sonicare for Kids APP?
- How do I enable or disable the pressure sensor on my Sonicare?
- Can I sync the Sonicare app with the Apple Health app?
- What do the symbols on my Sonicare toothbrush mean?
- How does the pressure sensor feedback work on my Sonicare toothbrush?
- Can I use my Philips Sonicare Toothbrush in the shower?
- In which countries is the Sonicare app available?
- How do I change the intensity settings on my Sonicare toothbrush?
- Which brush head fits my Sonicare toothbrush?
- How do I charge my Sonicare toothbrush?
- How do I register my Sonicare toothbrush?
- How does the brushing guidance work in the Sonicare app?
- What are the brushing modes for my Sonicare toothbrush?
- How do I activate the Scrubbing Feedback on my Philips Sonicare?
- Can I replace the battery of my Sonicare toothbrush?
- How do I connect my toothbrush to the Sonicare app?
- How do I brush my teeth using the Sonicare app?
- How to clean my Philips Sonicare toothbrush?
